Terms of Service

Reservations

• All reservations must be made by phone or through our website
• A 25% non-refundable deposit is required to secure your booking
• The remaining balance is due on the day of service before departure
• We accept cash, credit cards, and PayPal
• All prices are subject to change until deposit is received

Minimum Rental Times

• Standard bookings have a 3-4 hour minimum rental period
• Peak season events (prom, weddings) may have extended minimums
• Holiday events (New Year's Eve) require 5-6 hour minimums

Additional Charges

• Gratuity: 18-20% gratuity is customary and appreciated
• Extra stops: $15 per stop beyond the first 3 stops
• Waiting time: $50/hour if vehicle waits beyond 15 minutes
• Fuel surcharge: May apply for trips exceeding 50 miles
• Cleaning fee: $100-300 for excessive mess or damage

Cancellations by Customer

• Cancellations 30+ days before event: Full refund minus $50 processing fee
• Cancellations 15-29 days before event: 50% refund of deposit
• Cancellations 7-14 days before event: 25% refund of deposit
• Cancellations within 7 days: No refund

For questions about cancellations, please contact us.

Modifications

• Changes to date, time, or vehicle can be made up to 48 hours before event at no charge
• Changes within 48 hours subject to availability and may incur fees

Cancellations by Company

In rare cases where we must cancel (mechanical failure, severe weather), we will:

• Provide a comparable replacement vehicle when possible
• Offer a full refund if no replacement is available
• Not be liable for any indirect or consequential damages

Insurance and Licensing

• All vehicles are fully insured with $2M liability coverage
• All drivers hold valid commercial driver's licenses (CDL)
• All vehicles undergo regular DOT safety inspections
• Background checks and drug testing for all drivers

Customer Responsibility

• Customer is responsible for behavior of all passengers
• Customer liable for any damage beyond normal wear and tear
• Customer must ensure all passengers follow rules and driver instructions
• Customer assumes risk for personal belongings left in vehicle

Limitation of Liability

Pitt Party Bus liability is limited to direct damages not exceeding the rental fee. We are not liable for indirect, incidental, or consequential damages including missed events, travel delays, or emotional distress.

Pickup and Schedule

• Please be ready 15 minutes before scheduled pickup time
• Vehicle will wait up to 15 minutes before late charges apply
• Traffic delays beyond our control do not entitle customer to refund
• Multiple stops may affect overall timeline

Service Area

• We primarily serve Pittsburgh and surrounding Allegheny County areas
• Out-of-area trips may require fuel surcharges and extended minimum hours
• Long-distance trips must be discussed and approved in advance

Weather Policy

• We operate in most weather conditions
• Severe weather (blizzards, ice storms) may result in cancellation for safety
• Weather-related cancellations by company result in full refund